Mmzonehub marketplace is an online platform where multiple sellers can list and sell their products or services. Customers can browse and purchase from various vendors in one place.
The platform operates as an escrow service to act as a neutral third party to facilitate transactions between vendors and customers.
How do I become a vendor on Mmzonehub?
To become a vendor, you need to sign up on our website, complete the registration form, and provide necessary documentation. Once approved, you can start listing your products.
Are there any fees for vendors?
No, we don’t charge a commission on sales made through the platform, Mmzonehub only have a subscription fee for premium features.
Can I buy products as a guest without creating account on Mmzonehub?
No, users must create an account to buy or sell on the Marketplace.
Users agree to provide accurate and complete information during registration and to update such information as necessary.
How do I list my products?
After your vendor account is approved, you can log in to your dashboard and use the “Add Product” feature. Fill in the required details like product name, description, price, and images.
Who is eligible to participate in the affiliate program?
Vendor and Customer users can participate in the referral affiliate program by inviting only vendor users to the platform through the referral link. This allows them to earn a one-time commission of 3% on the first sales, which can be deducted from the vendor who registered through a referral link. The 3% commission is credited to the customer who referred the vendor.
The referrer earns a one-time commission of 3% on the first sales of each vendor he/she referred to the Mmzonehub.
What payment methods are accepted?**
To ensure that customers are not scammed by unverified sellers, we only accept three different payment methods including credit/debit cards, bank transfer and payment on delivery. Please check the payment section for updated options.
How are disputes between vendors and customers handled?
If a dispute arises, the marketplace reviews the case and may involve both parties to reach a resolution.
Depending on the outcome, funds may be released to the vendor or refunded to the customer.
Can I edit or delete my product listings?
Yes, vendors can edit or delete their product listings at any time through their dashboard. Changes will reflect immediately on the website.
How does shipping work?
Vendors are responsible for shipping their products. You can set your shipping rates and methods in your seller account settings.
What support do you offer to vendors?
We provide customer support via email, chat, and a knowledge base with resources to help vendors manage their stores effectively.
Can I sell digital products?
Yes, our Mmzonehub supports both physical and digital products. Ensure that you comply with our guidelines for digital and physical sales.
How can I promote my products?
Vendors can promote their products through featured listings, social media integration, and email marketing. Explore our marketing tools in your vendor dashboard.
What happens if a customer requests a refund?
Refund requests should be handled according to our refund policy. Vendors are encouraged to resolve issues amicably with customers to maintain satisfaction.
How Mmzonehub works as Escrow?
Here’s how it typically works:
Transaction Initiation
A customer selects a product from a vendor and adds it to their cart.
Upon checkout, the customer proceeds to payment.
Payment Processing
The customer makes the payment, which is collected by the marketplace.
Instead of going directly to the vendor, the funds are held in an escrow account.
Order Confirmation
The marketplace notifies the vendor of the order and the payment being held in escrow.
The vendor prepares the product for shipment.
Product Shipment
The vendor ships the product to the customer.
They may provide tracking information to the customer through the marketplace.
Customer Receipt
Once the customer receives the product, they confirm that it has arrived in satisfactory condition.
If there are issues, the customer can raise a dispute through the marketplace.
Release of Funds
If the customer is satisfied and confirms receipt, the escrow service releases the payment to the vendor.
In case of a dispute, the marketplace mediates the situation, and funds may be held until the issue is resolved.
